Customer Service
As meaningful differences between products and services continue to diminish or leap frog one another, companies must rely increasingly on their level of service and responsiveness to entrench customer loyalty.
- Document Conversion Services for the Public Sector
GOVERNMENT DEPARTMENTS AND AGENCIES, AT ALL LEVELS, ARE FACED WITH THE CHALLENGES TO BECOME INCREASINGLY EFFICIENT AND SERVICE-ORIENTED WHILE BEING COMPLIANT WITH LEGISLATION INCLUDING FREEDOM OF INFORMATION AND PRIVACY.
Commitment to supporting Top Tier Government Services
DRC is a proven provider of document digitization solutions to the Federal Government for scanning and indexing of paper and microfilm records. DRC is also a supplier to the Government of Ontario specializing in document conversion services, records storage and active file management under the Vendor of Record for Imaging Services.
Protected B
DRC maintains the designation of Protected B for Document Safeguarding to the level of Protected B issued by CISD of Public Works and Government Services Canada.
DRC delivers Government clients the following value:
- Unparalleled technical merit ensuring the end-to-end success of a conversion effort
- Transportation services using DRC operated and employed vehicles and drivers
- Comprehensive chain-of-custody processes and shipment tracking
- Secure records storage environment for large conversion projects
- Highest levels of imaging quality and data accuracy
- Unparalleled insight into the status of long term projects through DRC's Production Status Tracking portal
- Compliant imaging with quality management processes, best practices, internal controls and audit trail
- Total client support throughout the conversion effort
- Image quality and accuracy guarantee
- A need to conform to various legislative requirements including PIPEDA, MFIPPA and HIPAA
Trusted Services
DRC is a proven Canadian provider of document imaging services to Canadian Federal, Provincial and Municipal government departments and agencies.