- BUSINESSES MUST RAISE THE BAR ON THE LEVEL OF CUSTOMER SERVICE
Improve customer service levels with fast flexible on-line access to critical business records
As meaningful differences between products and services continue to diminish or leapfrog one another, companies must rely increasingly on their level of service and responsiveness to entrench customer loyalty. Respond to customers in a single phone call with all relevant digitzed back-up in a format the customer understands.
Eliminate redundant filing infrastructures that serve departmental requirements only leading to duplicate processes and increasing the risk of error
Reduce write-offs and short payments environments by offering rapid dispute resolution and validation of service delivery before closing the books at the end of the month
- DRC DELIVERS SUPERIOR CUSTOMER SERVICE AND EFFICIENCY
- Scan and digitize paper-based contracts, purchase orders and invoices by scanning and indexing paper files into digital format linking them with in-house legacy, CRM & ERP systems
- Automatically store electronically created invoices directly into DRC's DRCSecure document management solution eliminating the need to re-print and re-scan invoices
- Provide immediate (7X24) access to invoices and related documents using DRC's DRCSecure turnkey solution for Customer Service
- DRC WILL GIVE YOU A STRATEGIC COMPETITIVE ADVANTAGE
DRC repurposes legacy paper & microfilm content to high-resolution searchable PDF digital images
- Superior responsiveness and customer service integration of structured data (your corporate systems) and unstructured content (your documents)
- Reduced write-offs from short payments and increased cash flow
- Elimination of redundancy, waste and error created by disparate multiple filing systems
Trusted Services
DRC is a proven Canadian provider of document imaging services to Canadian Federal, Provincial and Municipal government departments and agencies.
Trusted & reliable
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