Solutions
Policies & Claims
DRC turns paper applications, policy files, claims and legacy microfilm into secure, indexed digital records that adjusters, underwriters and brokers can open in seconds. Insurers lower file-handling costs, speed up claims and policy service, and keep every document in an insurance file audit-ready.
Insurance Document Management for Policies and Claims
Insurance organizations are under constant pressure to reduce administrative and combined expense ratios, speed up application and claims processing, improve service to brokers and policyholders, and manage the growing volume of documentation generated over the life of every customer relationship.
DRC's insurance document management turns paper-based applications, claims, policy files and legacy microfilm into secure, indexed digital records that can be opened immediately and integrated with your existing document management systems.
From Mailroom to Claim File
Insurers use these DRC services separately or end to end: DRCSecure Digital Mailroom Services, Intelligent Data Capture, Microfilm-to-Digital Migration and DRCSecure Hosted Document Management.
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ReceiveIncoming applications, claims and correspondence arrive through the digital mailroom and are scanned the same day.
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ClassifyEach document is identified by type and indexed to its policy or claim number.
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Convert back filesExisting policy files and legacy microfilm are digitized and added to the same record.
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ConnectRecords are delivered into your document management system or DRCSecure, linked to the right policy and claim.
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ServeAdjusters, underwriters and broker support open the complete file 24/7.
One complete, indexed file for every policy and claim.
Strategic Advantages for Insurers
- Lower administrative and file-handling costs
- Faster application processing and policy issuance
- Faster claims handling, with the complete file in one place
- Better responsiveness to brokers and policyholders
- Long-term preservation of critical customer and policy records
- No more dependence on serial, paper-based processes
Fast, secure access to complete policy and claims information strengthens broker and customer loyalty.
Compliance and Security
Policy and claims files hold personal, health and financial information. DRC holds federal security clearance at the Protected B level for document safeguarding, and every file is tracked under documented chain of custody from pickup to delivery.
DRC is certified to CAN/CGSB-72.34-2017, Electronic Records as Documentary Evidence, so the digital records we produce are built to stand up as evidence and to support disposal of the paper originals, which our NAID AAA certification covers once you approve it.
Role-based access in DRCSecure keeps each file visible only to the people who need it.
Insurance Document Management FAQ
Can you convert our legacy microfilm policy files?
Yes. DRC's high-volume microfilm and microfiche conversion brings legacy policy and claims records into the same searchable record as new documents.
Can new mail be digitized as it arrives?
Yes. With DRCSecure Digital Mailroom Services, incoming applications, claims and correspondence are scanned and classified the same day.
Do we have to replace our document management system?
No. DRC delivers indexed records into your existing document management system, or hosts them in DRCSecure.
What happens to the paper files?
Once files are imaged to CGSB 72.34 and you approve, the paper can be securely destroyed under NAID AAA, or returned or stored if you prefer.
Want to see what your claims history can tell you? Repository Intelligence as a Service turns existing repositories into searchable, connected knowledge.
