Services
DRCSecure Digital Mail Room
DRC's digital mailroom services take incoming mail off your desks and into your systems the same day. Mail is often the slowest, least visible step in a business process, sitting in a bin until someone sorts, opens and routes it by hand. DRC receives your mail, classifies it with AI and delivers it digitally to the right desk or system, turning a physical bottleneck into a structured, auditable workflow.
Digital Mailroom Services Delivered the Same Day
DRCSecure Digital Mailroom Services handles thousands of pieces of mail a day and delivers each one to the people and systems that act on it.
- Documents: invoices, correspondence, claims, applications, forms and returned mail.
- Output: high-resolution, full-text searchable images, classified by document type.
- Delivery: your document management system, ERP, department queues or inbox of record.
- Physical mail: held for your retention period or securely destroyed once you approve.
How It Works
- Secure Receipt & Intake — Mail is redirected to DRC's facility and logged under full chain-of-custody
- Opening & Preparation — Trained staff open, sort, and prepare items for scanning
- AI-Powered Classification — Documents are automatically identified by type (invoice, correspondence, claim, application, etc.)
- High-Resolution Capture — Production-grade scanning with OCR for full-text search
- Intelligent Routing — Classified content is delivered directly to the responsible department or system — no manual sorting required
- Secure Digital Delivery — Files arrive same-day in your document management system, ERP, or inbox of record
Why Organizations Choose DRCSecure Digital Mailroom Services
- Same-Day Turnaround — Mail is actionable within hours, not days
- No Missed or Misrouted Mail — AI classification removes manual sorting error
- Business Continuity — Staff access mail remotely, regardless of office location
- Governed, Auditable Process — Every item is tracked from receipt to delivery
- A Real Entry Point, Not Just Convenience — Classified mail becomes the first automated decision point feeding directly into DRC's AI Business Process Automation — invoices route to AP, claims route to claims processing, applications route to intake, without manual handoff
Compliance and Security
DRC is certified to CAN/CGSB-72.34-2017, Electronic Records as Documentary Evidence, so the digital records we produce are built to stand up as evidence and to support disposal of the paper originals. Our NAID AAA certification covers secure destruction of paper once you approve it. DRC holds federal security clearance at the Protected B level for document safeguarding, and every item is tracked under documented chain of custody from receipt to delivery.
Every envelope is logged on receipt, so nothing is lost between the mailroom and the desk.
Who It's For
- Finance and accounts payable teams receiving paper invoices
- Insurers and claims centres handling claims and applications
- Government program offices and healthcare organizations with high mail volumes
- Organizations with distributed or remote staff who still receive paper mail
Ready to stop mail from slowing down your business? Pair your digital mailroom with DRCSecure Hosted Document Management for secure, searchable access to every item.
